Shipping Policy

Last Updated: January 29, 2026

1. Introduction

This website is operated by TryMentor. While TryMentor is primarily a digital mentorship platform offering online services, we may occasionally provide physical materials, certificates, or merchandise. This Shipping Policy outlines our procedures for delivering any physical items ordered through our platform.

2. Digital Services (No Shipping Required)

The majority of TryMentor services are delivered digitally:

• Mentorship sessions conducted via video call or chat
• Digital course materials and resources
• Online webinars and workshops
• Virtual consultation sessions

These services do not require shipping and are delivered instantly upon purchase or at the scheduled time.

3. Physical Items Shipped by TryMentor

If you order physical items such as certificates, handbooks, or merchandise, the following shipping policy applies:

• Printed certificates of completion
• Physical mentorship handbooks or guides
• TryMentor branded merchandise
• Promotional or educational materials

4. Shipping Duration & Timeline

Physical items will be shipped according to the following timelines:

• Processing Time: 3-5 business days after order confirmation
• Standard Shipping (Domestic): 5-10 business days after dispatch
• Express Shipping (if available): 2-5 business days after dispatch
• International Shipping: 10-21 business days depending on destination country
• Custom Orders: 7-14 business days processing time before shipping

5. Shipping Costs

Shipping costs are calculated based on the following factors:

• Destination Location: Domestic vs. International shipping
• Weight and Size: Heavier or larger items may incur additional charges
• Shipping Method Selected: Standard or Express delivery
• Free Shipping: Orders above a certain amount (to be specified on checkout page) qualify for free shipping

6. Shipping Address Requirements

To ensure successful delivery:

• Provide a complete and accurate shipping address
• Include street address, apartment/suite number (if applicable)
• Include city, state/province, and postal code
• For international orders, include country and any necessary customs information
• Ensure the address is accessible and someone will be available to receive the package

7. Tracking Your Shipment

Once your order ships:

• You will receive a shipping confirmation email with tracking number
• You can track your package in real-time through our website or carrier's website
• You will receive updates on delivery status
• Estimated delivery date will be provided upon dispatch

8. Delivery Confirmation

Your package will require a delivery confirmation. If you are not available at the delivery address:

• The carrier may leave the package with a neighbor or building manager
• A delivery attempt notice will be left at your address
• You will need to arrange re-delivery or pick up the package from the carrier
• TryMentor is not responsible for lost or damaged packages left unattended at your address

9. Shipping Delays

While we strive to meet our shipping timelines, delays may occur due to:

• Weather conditions or natural disasters
• Carrier strikes or service disruptions
• Customs delays for international shipments
• Address issues or incorrect shipping information
• High order volume during peak periods

We will notify you of any significant delays and provide updated delivery estimates.

10. Damaged or Lost Packages

If your package arrives damaged or is lost during transit:

• Report the issue within 5 business days of the expected delivery date
• Provide photographic evidence of damage if applicable
• Include your order number and tracking number
• We will investigate with the carrier and offer a replacement or refund
• For lost packages, we will file a claim with the carrier within 10 business days

11. Signature Requirements

Some orders may require signature upon delivery (high-value items, etc.)

• You will be notified if your order requires a signature
• An adult (18+) must be present to sign for the package
• If no one is available, arrange re-delivery through the carrier

12. International Shipping

For international shipments:

• You are responsible for any customs duties or taxes
• Processing times may be longer due to customs clearance
• Some countries may have restrictions on certain items
• Tracking may be limited in some destinations
• Check your country's import regulations before ordering

13. Return Shipping

If you need to return a physical item:

• Request a return shipping label from our support team
• Pack the item securely in its original packaging
• Affix the return label and drop off at the designated carrier location
• Keep the tracking number for reference
• Return shipping is covered by TryMentor if the item is defective or not as described

14. Storage and Liability

TryMentor is not liable for:

• Packages lost due to incorrect shipping address provided by you
• Damage caused by weather conditions during shipping
• Loss or damage after delivery at your address
• Customs delays or additional fees for international shipments
• Items that deteriorate due to temperature or humidity during transit

15. Shipping Exceptions

TryMentor reserves the right to:

• Refuse shipment to certain locations
• Cancel an order if the shipping address appears fraudulent
• Adjust shipping costs based on carrier price changes
• Use alternative carriers without prior notice
• Consolidate multiple orders into single shipments

16. Environmental Considerations

TryMentor is committed to sustainable shipping practices:

• We use eco-friendly packaging materials when possible
• We consolidate shipments to reduce carbon footprint
• We partner with carriers committed to environmental sustainability
• Customers are encouraged to opt for slower, more eco-friendly shipping methods

17. Contact for Shipping Issues

For questions or issues related to shipping, please contact us through our contact page or the support details provided on our website. Please include your order number and tracking information.

18. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be effective upon posting to the website. Your continued use of our services means you accept the updated policy.