Return & Refund Policy

Last Updated: January 29, 2026

1. Introduction

This website is operated by TryMentor. We are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the terms and conditions under which refunds are issued for mentorship packages and services purchased through our platform.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• You request a refund within 7 days of purchase
• You have not utilized more than 25% of the purchased mentorship sessions
• The mentorship services were not provided as advertised
• There was a technical error or system failure preventing service delivery
• You paid for services twice due to a system error

3. Refund Duration

Refund Window: 7 Days

Refund requests must be submitted within 7 calendar days from the date of purchase. Requests submitted after this period will not be eligible for refunds unless there are exceptional circumstances, which will be reviewed on a case-by-case basis.

4. Refund Process

To request a refund, please follow these steps:

1. Log in to your TryMentor account
2. Navigate to "Account Settings" > "Refund Request"
3. Provide details about your refund request
4. Submit the refund request form
5. Our team will review your request and respond within 3-5 business days

5. Refund Mode

Refunds will be issued through the following modes based on your original payment method:

• Credit/Debit Card: Refund will be credited back to the original card within 5-7 business days after approval
• Digital Wallets (PayPal, Apple Pay, Google Pay): Refund will be returned to your wallet account within 3-5 business days
• Bank Transfer: Refund will be transferred to your registered bank account within 5-10 business days
• Credit/Store Credit: You may opt to receive a credit voucher instead of a cash refund, valid for future purchases

6. Partial Refunds

If you have utilized sessions or services, the refund will be calculated as follows:

• No sessions used: 100% refund
• 1-2 sessions used: 80% refund
• 3-5 sessions used: 60% refund
• 6-8 sessions used: 40% refund
• More than 8 sessions used: No refund eligible

7. Non-Refundable Items

The following are non-refundable:

• Mentorship services that have been completed and delivered
• Group workshops and webinars after the event has concluded
• Digital resources and course materials after download
• Promotional or discounted packages (unless defective or not delivered)
• Services purchased more than 7 days ago

8. Mentor Cancellations

If a scheduled mentor session is cancelled by the mentor with less than 24 hours notice, you will receive a full refund or credit for that session.

9. Technical Issues

If your refund request is due to technical issues or service failures on our part, we will process a full refund regardless of the 7-day window. Please contact our support team with evidence of the technical issue.

10. Refund Status

After submitting a refund request, you can track the status by:

• Logging into your account and checking "Refund Status"
• Checking your email for refund status updates
• Contacting our support team for manual status checks

11. Duplicate Charges

If you have been charged twice for the same service due to a system error, we will process a full refund for the duplicate charge within 2 business days and without requiring the 7-day window.

12. Contact Information

For questions or to initiate a refund request, please contact us through our contact page or the details provided on our website. Our support team is available to assist you.

13. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective upon posting to the website. Your continued use of our services following the posting of revised terms means you accept and agree to the changes.